Terms and Condition
Terms of Service
Effective Date: 17 August 2025
Boston Technical Communications
These Terms of Service (“Terms”) govern your use of the technical writing, editing, consulting, and related services (“Services”) provided by Boston Technical Communications LLC (“Company,” “we,” “our,” or “us”). By engaging with our Services, you agree to these Terms.
- Services Provided
Boston Technical Communications LLC offers licensed technical writing, editing, documentation, regulatory writing, and consulting services. Specific project scope, deliverables, and timelines will be defined in written agreements, proposals, or contracts.
- Client Responsibilities
As a client, you agree to:
Provide accurate, complete, and timely information necessary for us to perform the services.
Review drafts and provide feedback within a timely fashion. Time is of the essence.
Ensure that all content you provide to us does not infringe on third-party intellectual property rights or violate applicable laws.
- Fees and Payment
Fees for services shall be billed per standard billable hour in accordance with our published rates.
Payment terms: Net 30 days with an initial retainer of $3,000 required at signing of contract. Fees will be billed monthly per calendar month, with enclosed accounting of billable hours incurred and during said calendar month period. All other expenses such as travel, specialized subject matter experts, etc will also be accounted for in the enclosed billing.
Subject matter experts (SMEs) and their fees will be disclosed to you our client beforehand and you have the right to decline the use of their services.
Late payments may incur interest charges at 5% per month of the unpaid balance or the maximum allowed by law. Returned checks will be subject to a $25 fee. Unpaid balances exceeding 6 months time may be subject to revocation of licensing rights to use any and all content until the full balance and any associated fees are paid.
- Intellectual Property
Client Content: All content, data, and materials provided by you remain your property.
Deliverables: Upon full payment, you receive indefinite licensed rights to the final deliverables created for your project. You may not share, sell, or otherwise distribute deliverables to any other party. You may make unlimited copies solely for the use and distribution within your organization.
All deliverables are licensed solely for the use of the client’s organization. Any other organization wishing to use any deliverables shall be required to apply and pay for their own licensing agreement with Boston Technical Communications LLC. Any sharing or distribution of deliverables to the general public or any other individual, organization, or entity for their use shall represent a violation of this agreement, and you as the client acknowledge that you may be held liable for any and all monetary damages resulting from said unlawful distribution of licensed and copyrighted material, up to the fullest extent of any and all applicable state and federal statues.
Company Tools: Proprietary methods, templates, or frameworks used in creating deliverables remain the property of Boston Technical Communications.
- Confidentiality
Both parties agree to maintain the confidentiality of sensitive information shared during the course of the project. We will not disclose your business relationship with any other party or use your confidential information for purposes other than providing services, except as required via court order, warrant, or other required legal demand.
- Revisions and Scope
Requests and revisions outside the original scope (e.g., additional writing, new formats, or extra documentation) may be subject to additional fees per standard billable hour rates.
- Warranties and Disclaimers
We warrant that services will be performed in a professional manner consistent with industry standards.
We do not guarantee specific business outcomes, publication acceptance, or third-party approvals (e.g., regulatory body approvals).
We do not guarantee any content to prevent litigation, meet legal standards, be in compliance with any regulating body or organization, nor in any event shall Boston Technical Communications LLC be liable for any litigation, demand, arbitration, or other claim resulting from our services, deliverables, guidance, or consultation whatsoever. You are strongly advised to have legal counsel review any and all deliverables before you use internally or disseminate to an end-user or other party.
All services are provided strictly “as is,” without warranties of any kind, express or implied.
- Limitation of Liability
To the maximum extent permitted by law, Boston Technical Communications LLC shall not be liable for direct, indirect, incidental, special, consequential, or any other damages arising from the use of our: guidance, deliverables, communications, or any other contact or other associations whatsoever.
- Termination
Either party may terminate the engagement by providing written notice. In the event of termination:
You are responsible for paying for Services rendered up to the termination date.
Any unpaid fees will become immediately due.
We reserve the right to withhold deliverables until full payment is received.
- Governing Law
These Terms are governed by and construed under the laws of the State of New Hampshire, without regard to conflict of law principles.
- Changes to Terms
We may update these Terms at any time without advance notice. Any changes will be posted on our website with an updated effective date. Continued use of our Services constitutes acceptance of the revised Terms.